Your peace of mind is our priority

Welcome to the NRG Peptide Kingdom Policy Center. We operate with a strict commitment to transparency, regulatory awareness, and professional discretion. Our policies are designed to clearly outline our standards regarding returns, shipping, and data protection—so you can engage with confidence and clarity.

 

All products offered by NRG Peptide Kingdom are supplied strictly for research and laboratory purposes only.

Returns Policy

NRG Peptide Kingdom is committed to maintaining the highest standards of product integrity, safety, and quality assurance. Due to the sensitive and perishable nature of peptide products, strict return conditions apply.

 

All products sold by NRG Peptide Kingdom are supplied strictly for research and laboratory use only.

 

 

 

 

Final Sale Policy

 

 

Due to health, safety, and quality control requirements, all sales are final.

 

We do not accept returns or exchanges for:

 

  • Opened or used products
  • Products compromised by temperature exposure
  • Change of mind or incorrect selection
  • Delays caused by courier services once dispatched

 

 

This policy ensures sterility, authenticity, and compliance with industry standards.

 

 

 

 

Damaged, Defective, or Incorrect Orders

 

 

If your order arrives damaged, defective, or incorrect, you must notify us within 7 days of delivery.

 

To lodge a claim, please contact our support team with:

 

  • Your order number
  • Clear photographic evidence of the issue
  • A brief description of the problem

 

 

Once reviewed and approved, we will arrange a replacement or issue store credit at our discretion.

 

 

 

 

Non-Returnable Items

 

 

For safety and compliance reasons, peptide products cannot be returned once dispatched, including items that remain unopened.

 

 

 

 

Payment Method Notice

 

 

All orders are paid via direct bank transfer only. Refunds, where required under the Australian Consumer Law, will be issued via bank transfer to the original paying account.

 

 

 

 

Australian Consumer Law

 

 

Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).

 

You are entitled to a replacement or refund for major product failures, and compensation for any other reasonably foreseeable loss or damage, in accordance with the ACL.

 

 

 

 

Incorrect Delivery Information

 

 

NRG Peptide Kingdom is not responsible for failed or delayed deliveries due to incorrect or incomplete shipping information provided by the customer.

 

 

 

 

Contact Information

 

 

For returns or order issues, please contact:

 

NRG Peptide Kingdom

Email: info@nrgsuppkingdom.com

Shipping Policy

NRG Peptide Kingdom is committed to providing secure, discreet, and efficient order fulfilment. This Shipping Policy outlines how orders are processed, dispatched, and delivered.

 

All products sold by NRG Peptide Kingdom are supplied strictly for research and laboratory use only.

 

 

 

 

Order Processing

 

 

All orders are processed only after payment via direct bank transfer has been successfully received and cleared.

 

Once payment is confirmed, orders are typically processed and dispatched within 1–3 business days, excluding weekends and public holidays.

 

NRG Peptide Kingdom reserves the right to delay or cancel orders where payment cannot be verified.

 

 

 

 

Shipping Methods

 

 

Orders are shipped using reputable Australian courier and postal services selected at our discretion to ensure reliability and discretion.

 

Shipping options and estimated delivery timeframes may vary depending on destination.

 

 

 

 

Delivery Timeframes

 

 

Estimated delivery times commence after dispatch, not at the time of order placement.

 

Delivery timeframes are estimates only and may be affected by factors outside our control, including courier delays, weather conditions, remote delivery locations, or public holidays.

 

NRG Peptide Kingdom is not responsible for delays caused by third-party carriers.

 

 

 

 

Tracking Information

 

 

Tracking details will be provided via email once your order has been dispatched. Customers are responsible for monitoring tracking information and ensuring availability to receive the shipment.

 

 

 

 

Shipping Address Accuracy

 

 

Customers are responsible for providing complete and accurate shipping information at checkout.

 

NRG Peptide Kingdom is not liable for orders delayed, lost, or misdelivered due to incorrect or incomplete address details supplied by the customer.

 

 

 

 

Risk and Title

 

 

Risk of loss or damage passes to the customer once the order has been dispatched to the courier.

 

This does not limit any rights you may have under the Australian Consumer Law (ACL).

 

 

 

 

Damaged or Incorrect Orders

 

 

If your order arrives damaged or incorrect, you must notify us within 7 days of delivery and provide clear photographic evidence.

 

Approved claims will be addressed in accordance with our Returns Policy.

 

 

 

 

Discretion and Packaging

 

 

All orders are packaged discreetly with no external indication of contents.

 

 

 

 

Shipping Location

 

 

NRG Peptide Kingdom currently ships within Australia only.

 

 

 

 

Contact Information

 

 

For shipping-related enquiries, please contact:

 

NRG Peptide Kingdom

Email: info@nrgsuppkingdom.com

Privacy Policy

NRG Peptide Kingdom (“we”, “our”, “us”) is committed to protecting your privacy and handling personal information responsibly and transparently in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

 

 

This Privacy Policy explains how we collect, use, store, and protect personal information when you access or make a purchase from our website.

 

 

 

 

1. Information We Collect

 

 

We collect only personal information that is reasonably necessary for the operation of our business and the provision of our services.

 

This may include:

 

  • Full name
  • Email address
  • Shipping address
  • Order details and correspondence
  • Direct bank transfer transaction details, including payer name, payment reference, transaction amount, and payment date

 

 

We do not collect or store online banking credentials, passwords, or full bank account numbers.

 

 

 

 

2. How We Collect Information

 

 

Personal information is collected when you:

 

  • Place an order through our website
  • Contact us via email or other communication channels
  • Complete payment via direct bank transfer
  • Interact with our website (see Cookies section below)

 

 

 

 

 

3. Use of Personal Information

 

 

We use personal information solely for legitimate business purposes, including:

 

  • Processing and verifying orders
  • Confirming bank transfer payments
  • Shipping and delivery coordination
  • Customer support and communication
  • Fraud prevention and risk management
  • Accounting, record-keeping, and legal compliance

 

 

Personal information is never sold, rented, or traded.

 

 

 

 

4. Payment Information (Direct Bank Transfer Only)

 

 

NRG Peptide Kingdom accepts direct bank transfer only as a payment method.

 

When a bank transfer is completed, we may retain limited transaction information such as:

 

  • Payer name
  • Payment reference
  • Transaction amount
  • Transaction date

 

 

This information is used strictly for order verification, reconciliation, dispute resolution, and compliance obligations.

 

We do not store customers’ full bank account numbers beyond what appears on standard bank transaction records.

 

 

 

 

5. Disclosure of Personal Information

 

 

We may disclose personal information only where necessary to:

 

  • Logistics and shipping providers
  • Professional service providers (e.g. accountants, legal advisors)
  • Regulatory authorities where required by law

 

 

All third parties are required to handle personal information securely and in accordance with applicable privacy laws.

 

 

 

 

6. Data Security

 

 

We take reasonable technical and organisational measures to protect personal information from misuse, loss, unauthorised access, or disclosure.

 

Access to personal data is restricted to authorised personnel only, and all stored information is protected using appropriate security safeguards.

 

 

 

 

7. Cookies and Website Analytics

 

 

Our website may use cookies and basic analytics tools to improve functionality and user experience. Cookies do not collect personal or financial information and can be disabled through your browser settings if preferred.

 

 

 

 

8. Access and Correction

 

 

You have the right to request access to, or correction of, personal information we hold about you. Requests may be made by contacting us using the details below. Identification may be required to protect your privacy.

 

 

 

 

9. Retention of Information

 

 

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and compliance obligations.

 

 

 

 

10. Research Use Only Notice

 

 

All products sold by NRG Peptide Kingdom are supplied strictly for research and laboratory use only and are not approved by the Therapeutic Goods Administration (TGA) for human or veterinary use.

 

Information provided on this website does not constitute medical advice and is not intended to diagnose, treat, cure, or prevent any disease.

 

 

 

 

11. Changes to This Policy

 

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

 

 

 

 

12. Contact Us

 

 

For questions regarding this Privacy Policy or the handling of personal information, please contact:

 

NRG Peptide Kingdom

Email: info@nrgsuppkingdom.com

 

Important Notice

 

 

All products sold by NRG Peptide Kingdom are intended for research use only and are not approved by the Therapeutic Goods Administration (TGA) for human or veterinary use. Information provided on this website is for informational purposes only and is not intended to diagnose, treat, cure, or prevent any disease.

 

By purchasing from this website, you acknowledge and agree to these terms and accept full responsibility for the use of any products purchased.